Ceramic Mug National Park

Free standard shipping - Australia only

We offer free delivery on orders over $200 to any Australian address via the Australia Post Parcel service. Australia Post delivers to PO Box or street addresses, Monday-Friday, excluding public holidays. For more detailed information on the Parcel Post service visit the Australia Post website.

Express shipping - Australia only

Express deliveries will be shipped via the Australia Post Express Post service which guarantees next business day deliveries for major metropolitan areas. For detailed information on Express Post delivery times to your area please visit the Australia Post website. Saturday deliveries can now be requested so please add in your order notes if you wish to use this service.

 International shipping

International orders (NZ only) are shipped with DHL Express. Shipping rates do not include customs and duties charges which may be incurred on arrival at the destination country. Payment of any such charges is the responsibility of the purchaser. Import rules and duty rates on imported items are available from local import authorities in the destination country.

Tracking your item

An email containing a tracking number and tracking link will be sent to the email address supplied when your order is shipped. Tracking information is also accessible through the account page when logged in. Australia Post's Tracking page is here.

If you need to change or update your email address please contact us here.

When will my order ship?

Orders placed and paid before 2pm on business days will be sent same day.

Orders are sent Monday to Friday excluding Public Holidays. 

Pre-ordered items will ship upon arrival at our warehouse. We will endeavour to provide accurate information on expected delivery dates, but sometimes delays can occur.

Pendleton’s Warranted To Be

We want you to be completely happy with every Pendleton product you purchase. "Warranted to be a Pendleton" is our quality credo pertaining to the product, the people and the personality that make our company unique. It’s a vital part of our family legacy, as honored today as it has been since 1863.

With appreciation for your patronage,


John Bishop
President

The Pendleton Warranty of Product Quality

The Pendleton label is your assurance of the highest quality in fabric and construction. If you encounter a problem with a Pendleton product, we will happily repair it. If reparation is not possible then we we will endeavour to replace it. Failing a suitable replacement we will provide store credit to the value of the item purchased.

We will pay for return postage on faulty items purchased in Australia and New Zealand - so please contact us at hello@pendletonwoolenmills.com.au to initiate your inquiry.