We will gladly accept your return of clean, unworn and unwashed merchandise within 30 days of shipment for exchange or refund. Returns of merchandise received after 30 days of shipment will be exchanged or refunded for merchandise credit. Simply follow the instructions on the back of the packing slip enclosed with your order. If you wish to return your purchase for a refund, we’ll credit your original method of payment for the merchandise purchase price, minus a flat shipping charge of $10. If you wish to exchange your purchase for a different size, colour or style, we will ship the new items to you with no additional shipping charge (AU addresses only).
For health safety reasons, we cannot accept returns on used pet items, including those that were just tried on.
We regret we can’t accept returns on the following: Cut yardage, except defective material; furniture, except for damaged or defective items; blankets once hanging tabs have been added and embroidered/personalized items, unless there is a quality issue.
If you wish to exchange your purchase because of a product defect, we’ll credit your return shipping charges and ship the new items to you with no additional shipping charge (AU addresses only). You may return your package either by the shipper of your choice.