Returns & Exchanges

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If you have questions about a Pendleton product, or wish to speak to Customer Service for any reason, please reach out via:

hello@pendletonwoolenmills.com.au    

Phone: (03) 5209 1981 - Business hours 10-15.

Our Returns Policy:

Return requests must be received within 14 days of the delivery date to be eligible.

Refunds for change of mind or sizing issues are available for full priced, online purchases made by credit card, Shop Pay or PayPal only.

A 5% restocking fee will apply to any monetary refunds to cover payment processing and administration costs. Exchanges and refunds to store credit will not incur a restocking fee.

Afterpay purchases and items discounted by less than 30% are eligible for exchange, but not refund.

We do not accept returns on items discounted by 30% or more, so please choose carefully and contact us if you are unsure of sizing.

Products for exchange or refund must be unworn, unmarked and unused, in "as new" condition with all original packaging intact.

Return postage is charged at a flat rate of AUD14.95 for AU and AUD30 for NZ orders.

A return shipping label will be provided once your return request is approved.

Any monetary refunds will be made via the payment method used to purchase and will be processed within 3 business days, of receipt of the returned item/s.  

How to return goods:

Make return request through your account which you can access or create here.

Please wait for response and instructions before returning goods. Returns without prior arrangement may be rejected and returned to customers at own expense.

Non-Returnable Items:

We regret we can’t accept returns on the following: Cut yardage, except defective material; furniture, except for damaged or defective items; blankets once hanging tabs have been removed, socks, undergarments and face masks  - unless there is a quality issue.

Defective Items:

If you wish to exchange your purchase because of a product defect, we’ll arrange a return. Please contact us to with details including order number and high quality photos of fault at hello@pendletonwoolenmills.com to arrange.