Returns & Exchanges

Shopping online

If you have questions about a Pendleton product, or wish to speak to Customer Service for any reason, please reach out via:

hello@pendletonwoolenmills.com.au    

Phone: (03) 5209 1981 - Business hours 10-15.

Our Returns Policy:

Eligible returns must be received within 14 days of the delivery date.

Refunds for change of mind or sizing issues are available for full priced, online purchases made by credit card or PayPal only.

Afterpay purchases and sale items discounted by less than 30% are eligible for exchange, but not refund.

We do not accept returns on items discounted by 30% or more, so please choose carefully and contact us if you are unsure of sizing.

International orders are not eligible for a return or exchange. 

Products for exchange or refund must be unused, in "as new" condition with all original packaging intact.

The buyer is responsible for return shipping and handling expenses and assumes responsibility for the goods until received, so please return items using a trackable service and share details so we can monitor shipment.

Any refunds will be made via the payment method used to purchase and will be processed within 2 business days, of receipt of the returned item/s.  

Returning goods:

Make return request through your account which you can access or create here.

Please wait for response and instructions before returning goods. Returns without prior arrangement may be rejected and return to customer at own expense.

Non-Returnable Items:

We regret we can’t accept returns on the following: Cut yardage, except defective material; furniture, except for damaged or defective items; blankets once hanging tabs have been removed, socks, undergarments and face masks  - unless there is a quality issue.

Defective Items:

If you wish to exchange your purchase because of a product defect, we’ll arrange a return. Please contact us to with details including order number and photos at hello@pendletonwoolenmills.com to arrange.